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The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. |
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Interpersonal skills may include: | Means by which an emotionally safe and empathic environment is createdMeans for communicating with people with disabilities or where English is not the first languageMethods of communicating with different age, religious, gender and sexual identity groupsNon-judgemental communication techniquesUsing strategies that empower client to ensure safety of client and familyCultural, sub-cultural awareness/sensitivityDemonstrating empathyUsing appropriate body languageReflecting, summarising and paraphrasingAsking open-ended questionsThe ability to ask direct questions about violence in a sensitive and appropriate way Using conflict management skills if appropriateIf needed, use of a qualified interpreter whose involvement will not jeopardise the safety of the client and/or client's familyRecognition of client/worker power differencesMaintaining confidentialityActive listeningTechniques to challenge client's behaviour and attitudes where appropriate |
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Clients may include: | Individuals (inclusive of children, youth, adults and the aged)Referred or self-referred clientsPeople with specific needs seeking access to servicesVoluntary and involuntary clientsSurvivors/victims of domestic violence, their families and friendsUsers of violence and their family |
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Interviews and interactions with clients may be either informal or formal and include: | Scheduled or impromptuVia telephone or in personSeparate interviewsOther specialist assistanceThrough a qualified interpreter whose involvement will not jeopardise the safety of the client or their familyThose conducted in a safe environment which encourages disclosure when appropriate |
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Specific needs relating to clients may include, but are not limited to those: | Who have a disabilityWho come from diverse cultural and sub-cultural backgroundsWhose preferred or first language is not englishWho are aged or youngWho live in a remote or rural locationWho are in same-sex relationshipsWhose religious beliefs or practices need to be consideredWho have addiction or dependency issuesWith a dual diagnosisWho are of a particular genderWho come from an aboriginal backgroundWho come from a torres strait islander backgroundWho have mental health issues |
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Rights and responsibilities include those relating to: | Rights of safetyRights under common lawRights outlined under relevant standards/principles and charters (e.g. Un declaration on rights of the child)Rights under the constitutionRights and responsibilities under legislation (e.g. freedom of information and child protection legislation)Guidelines relating to parameters of confidentiality/client consentWorker's code of ethicsRights of victim to access crime compensation |
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Organisation standards and procedures include those relating to: | Client and worker safetyCollection and storage of informationClient interview protocols and proceduresCode of conduct/code of ethics Principles and implementation of duty of care and rights of client to self determinationDepartmental, inter-departmental regulations, protocols and procedures relevant to work role and responsibilitiesInter-agency practice and protocolsPersonnel proceduresOrganisation mission statement and/or philosophyAssessment for eligibility to access particular servicesCompletion of forms and applicationsGuidelines relating to parameters of confidentiality/client consentOccupational health and safetyIndustry standards |
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Legislative and statutory requirements may include | Relevant State/territory/Commonwealth legislation (e.g. domestic violence, guardianship, disability services, immigration, anti-discrimination, child protection, legal practice legislation)International conventions relating to the rights of children and young peopleRelevant international conventions on civil and human rightsFreedom of Information legislation |
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Questioning and other communication techniques may be adjusted as appropriate according to: | Whether client has experienced domestic violence or was a user of violenceClient's needsCultural diversityReligious beliefs/practicesDisabilitiesLanguageCommunication methods/stylesAppropriate interpersonal styles |
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Risk may refer to client, client's family and/or worker and be indicated by the following: | Self identification of riskEvidence of physical injuriesThreat to safetyCurrent or previous criminal charges for assault of client by partner/ex-partnerCurrent or previous police involvementObjective assessment of client's current ability to protect self and children from further assault or harmThreat or attempts to self-harmFeelings of depression, anger, low self-esteem, suicidal thoughts, emotional distress or sleep disturbancesMedical problems such as overuse of tranquillisers, or alcohol, drug or substance abuse Intimidation and harassmentExisting or previous orders relating to domestic violence (e.g. apprehended violence order), or breach of ordersAvoidance of discussion regarding possible abuseClient being denied access to funds, resources or required medicationsImplausible explanation for injuriesRepeated requests for financial assistanceOther factors that may indicate a history of violenceChildren's behaviour and developmental levelCurrent behaviours of user of violenceFrequent hospital visits/admissionsCurrent or previous separationFamily court and/or relationship historyImplied or actual threats to harm the worker by user of violence |
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Goals should be realistic and attainable and may be: | Those set out in a case planThose set out by the individualRelated to compliance with directions/ordersImmediate, short term, long termOr any combination of the above |
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Services and support may be internally or externally provided and could include, but are not limited to: | Safety, physical and emotional securityAssistance to gain economic supportProtection from financial exploitationImmediate and appropriate responses which aim to ensure/maintain safetyLegal or medical information and supportAccommodation/transportationAccess to services/informationCounselling (individual, family or group focused)Referrals to specialist servicesReferrals to community support and/or education groupsEstablishment of community networksDomestic violence awareness raising programsProvision of assistance to address issues, gather information and locate other resourcesAdvocacy |
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Appropriate people include: | Organisation management, colleagues, supervisor, team membersAcknowledged domestic violence specialists Various community groups representing cultural, sub-cultural, religious, social, ethnic, gender, sexual identity, and age groupings within the communityGovernment representatives and service providersBehaviour change groups, such as user of violence groups, drug and alcohol groupsFamily members, friends, care-giversSupport groups such as survivors/victims of violence groups, community houses, women's networks, church groups, refuges, and professional associationsAuthorities responsible for provision of community and justice administration services, for example, local councils, legal services, such as legal aid, and state and commonwealth agencies |
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